Get Your Project Done Right – Guaranteed!

One Call Home Team offers the broadest guarantee in the residential construction industry.  It’s our Done Right Guarantee:

  1. 1.      On-time - Easy and simple, we are on-time and in uniform.  If not, you pocket more than change. We respect your time, your busy lifestyle and your awareness of personal and property safety. We know you have better things to do than to wait around all day for a workman to show up. So, once you request a service/estimate a uniformed Residential Specialist is assigned to your project. S/he will schedule a convenient meeting time to discuss your needs.  One day prior to the scheduled meeting, our Customer Service Team will confirm that time still works with your schedule.  Thirty minutes before your Residential Specialist arrives s/he will contact you and reconfirm arrival time.  If your Residential Specialist is delayed for any reason, you will receive a $1.00 credit towards your estimate fee (up to the full $25.00 estimate fee) for each minute s/he is late. Once your project is scheduled the same protocol will be followed and if our craftsmen arrive late, we will give you a $25 certificate, redeemable on your next One Call Home Team project.

  2. 2.      Right Price – Your One Call Home Team Residential Specialist will complete a project evaluation with a written solution and a guaranteed price, in writing - not just an estimate.  Often the project evaluation and written plan will include comparison options, such as a turn-key price with the total guaranteed cost of both time and materials included, and a labor only estimate.  Either way we will stand by our price and offer a "Lowest Price Guarantee," simply meaning, we guarantee to meet or beat any (state licensed, bonded and insured) competitor's written estimate for the identical scope of work. In the unlikely event our estimate is higher than another contractor’s, simply provide a copy of the competitor’s estimate (must include itemized scope of work) along with state licensing and insurance verifications and we will match their price.

  3. 3.      Safety First - Unlike taking a chance with hiring an unknown, unlicensed and uninsured handyman, with One Call Home Team, you can be certain that we will only send a qualified, professional and reliable workman to your home. Our team will always arrive at your home in a uniform so you'll know it's safe to open the door. No one will be allowed in your home that wouldn't be allowed in ours, period. We recruit the best servicemen in each of our areas of service. Every one of our team members have been prescreened and subjected to extensive background checks. Before working for any of our clients, each One Call Home Team member must complete our in-house training program through One Call University.

  4. 4.      Peace of Mind - You shouldn't have to take any chances with your home improvement provider, EVEN US. Nothing is more important to every One Call Home Team member than your complete and total satisfaction with every home maintenance, repair or improvement we do. So every job comes with an ironclad, 100% Risk-Free Guarantee. What does this mean? Simply this: Each completed residential contract comes with a 1 year workmanship guarantee.  If any contracts are provided below a standard of excellence we will correct the workmanship problem, risk and cost free, for one year.  NO hassles! NO arguments!

  5. 5.      Our Insurance Coverage not Yours - Our Liability Insurance protects your home from faulty work and our Workers Compensation Insurance protects you from the expense of covering someone who is working on your property, should they be injured while they are there.

“Your Home...One Team”

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